Advantages 37" Legroom
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The holiday was booked via Portland Direct to the Maldives in December 2007.
It is a normal 10.5 hour flight, but after booking we were notified that this would operate both outbound and inbound via Gatwick. We were flying from Manchester so we upgraded to the Premium Service on this occasion.
This is a service that I like about Thomsonfly. But it is only available on certain flights.
When your tickets arrive there will be a printed seating plan, you can then choose the actual seat numbers. For a fee of course!
We had pre booked our seats 6 weeks before departure via Thomson customer services at a cost of £10 each. These were correctly allocated on check in.
The Premium service offers wider seats with extra recline, a wonderful 37" seat pitch. A four course meal designed by Chef Aldo Zilli (more on that later.) Complimentary drinks from the bar. Free in-flight entertainment and headsets.
We were issued with a nicely printed and presented booklet containing information about the Premium Service:-
A detailed meal menu from the UK and to the UK
A list of wines, spirits and beers from the bar
The Entertainment available with the Premium Service.
Television-including a Top gear special, Jamie at home, Hyperdrive, Scrubs, My family, Michael Palins New Europe, Doctor who, Living with the future, Darah O'Briain's tough gig, Mountain- with Griff Rhys Jones.Music- over 90 albums to choose from- The choice was very good and I spent most of my time listening to these.touch screen display in the back of seats ( in front of you )The system was very stable with no crashing/freezing of screens.
There was a feature where details of the flight time to destination, outside temperature, head or tail wind speed, maps showing where we were flying over. We were flying at 35,020 feet most of the time...amazing.Bar service
Our choice of mains was taken and we were given a bottle of water for the journey.
Our first meal was served on a blue plastic tray, plastic cutlery, small salt/pepper and a quality paper napkin.
Starter was Crayfish salad - I did not eat this.
Main Meal was a choice of chicken, Lamb or ravioli. I had the Lamb and it was quite tasty.
Bread roll, cream crackers, a selection of cheeses & grapes
Chocolate brownie with Panna cotta ice cream
A couple of chocolates in a box
Wine, tea/coffee and a hot towel.
The seats were in Dark blue leather and reasonably comfortable. The head rests adjusted up and down and they had padded side wings which could be pulled in to support your head while sleeping. These really are a good feature and stop the person next to you falling on your shoulder.
The seat recline was ok, though I tend not to recline my seat unless I really want to sleep. Even with a seat fully reclined in front of you there was plenty of room.
There was a foot rest, but to be honest these were not adjustable and were not high enough for the average height person.
Trays were cleared efficiently again, and noticed that most of the meal was left by many passengers.Duty Free
When visiting the Maldives - you are asked to fill in the visa card on the plane before landing. This is kept in your passport ready for immigration and passport control.
**The Return Journey**The service was excellent from the crew, a free newspaper was offered. Food again was not particularly nice. But to be honest we eat so much in the last two weeks.. I really did not want anymore.
I felt very sorry for the passengers arriving on the flight, mainly because after 5.30pm (Maldives time) the sea planes are not allowed to fly. Which meant many passengers would have to transfer by boat. This would mean the transfers would take hours instead of minutes to arrive at their islands. The Xmas Gala dinners are on Christmas Eve in the Maldives. Let's hope that some passengers made it in time for the fantastic lavish spreads they put on.Summary
Well done to the crew.
All the staff were exceptionally polite and very efficient, even though they too had the four hour delay and must have felt tired themselves. They remained very professional and friendly throughout the whole flight; nothing was too much trouble for them to serve you and actively asked passengers if you required anything. I give them 10 out of 10.
I really am not interested in the fancy packs, fancy food and free drinks; I just want a comfy seat and decent legroom and good entertainment.I filled out a questionnaire for feedback on the holiday and flight. These were collected before we got off, however these are not sealed and I wonder just how many do get back to customer service??
I hope I gave some useful information about the flight.
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