Timberland Laraway XL Suitcase Duffle Bag

Advantages: None
Disadvantages: Poor quality

...I travel a great deal for work and have an old Samsonite suitcase (hard back, soft front) which I happily used for 5 hard years. The quality of the old suitcase was great so I automatically went to Samsonite to purchase a new bag. They use to be very well made (strong zippers, high quality fabrics) but the overall product has greatly deteriorated since the last time I purchased a bag. My "new" $300 Samsonite suitcase has zippers that jam, a broken handle (happened 3 weeks after purchase), fabric that stains easily... and to make matters worse, poor customer service (rude and unprofessional). Unfortunately, they will not allow me to return the case so I am stuck with an unusable product. Buyer beware... Samsonite has gone down hill.... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: They have a good web site
Disadvantages: Treat customers like dirt

...Lufthansa is horrible when it comes to interacting with customers. I live in Frankfurt, so I get stuck flying Lufthansa all the time. It's torture. Snotty counter people, no help from supervisors, the customer is always wrong, always out of luck. I've been yelled at for allegedly having an oversized carry on when in fact it was a half-empty duffle bag that easily crumpled to a small size. One time in London, their counter was swamped. I waited a while, but realized I'd never make the flight, so I went to the front. They told me sorry, it's too late. But the flight doesn't leave for another 30 minutes. Sorry, it's too late, you have to check in at least 30 minutes in advance. But it's 30 minutes now, can't you do something? No, sorry, that's the last flight back to Frankfurt, you'll have to get yourself a hotel and come back tomorrow... Read review

Ciao members have rated this review on average helpful

Advantages: Light, small, fast drying, impress your friends
Disadvantages: Only in blue.

...you hang them (and the towel) up to dry. They come with their own little mesh-fronted carry cases which mean that even if you fold it up and bag it straight after using it they won't go smelly and nasty or make everything in your bag damp. In fact, last year Lifesystems made a change to the fabric used by treating it with a special anti-bacterial coating to reduce any risk of smelliness even further. (We routinely use the carry case as a 'valuables bag' as it's just the right size to keep your tickets, passport, currency and other goodies in. It's easier to put a neat little bag in the hotel safe deposit and if you are really paranoid about security, you could use cable-ties to seal the bag.) **Sizes The towels come in a variety of sizes: Hand 33 x 66 cm Large 62 x 110 cm XL 80 x 124 cm Giant 90 x 140 We have two XLs - but only because... Read review

Ciao members have rated this review on average very helpful