Recently I had the misfortune to fly into Pearson International Airport on a trip from Glasgow to Atlanta. Nothing wrong with the flight, or indeed with the view on the way in (Toronto looks like a beautiful city from the air, just on the edge of LakeOntario).
The airport itself is pretty grim, with lots of concrete in evidence. However I had been told about this, and even warned that there was lots of walking to do, but trust me you cannot prepare for the amount of walking ahead of you.
However upon landing it seemed okay. Canadian immigration was very swift in processing us, and once we survived the bun-fight to get our bags customs was okay too. We then deposited the bags and started walking as the shuttle buses to terminal 2 were not in evidence.
We walked and walked and walked. By the time we got through American immigration and customs it had been an hour and a half since we landed. My girlfriend was exhausted and desperately needed something to eat, mostly brought about from our arduous walk. She is diabetic and such an exhausting experience was not very good for her.
As a final postscript there were a minimal amount of screens around for information, which made getting to our connecting flight quite difficult. To be fair though there were plenty of information phones in evidence and ably-equipped staff who were able to answer our questions correctly.
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