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Excellent

ProTailored service, professional staff

Consnone

Trailfinders has been my travel agent of choice for several years now. They have around 15 branches across the UK including one in Glasgow, although all of my bookings have been done via the telephone. I had a friend who worked for Trailfinders in London and I think it was a good ten or more...

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Good

ProGreat UK based sales team with expert consultants....

ConsLocal based tour guides (abroad) can be poor.

I have used Trailfinders on a number of occasions as I tend to travel independently and Trailfinders is very geared towards the independent traveller. All of my bookings have been done through the Birmingham branch and have all be conducted face to face rather than over the telephone or the...

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Excellent

ProThe outstanding service and competitive prices.

ConsOnly slight gripe is the price of travel insurance

“Trailfinders was established in 1970 and has been the leading name in independent, tailormade travel for over 30 years.” Well this is what it says on their website so I assume its true. Having just booked my round the world ticket with them I figured the least I could do is write an...

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Good

ProWide choice, tailor made holidays, impartial advic...

ConsDebatable follow through service on itineraries...

Having read the other Trailfinder reviews - I felt it only fair to mention the experience I had with them! Myself and a friend booked a three week holiday in South East Asia last November. We spent weeks reading all the available brochures and settled on Trailfinders as the most informative and...

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Not for me

Proknowledgable and good first impressions,apologetic

Conspoor customer service,some sloppy employees,unreli...

I tried to book a holiday through trailfinders about 2 months ago and just want to air my frustration with the appalling service i received. Like other opinions on here,first impressions were excellent.The staff seemed professional and thorough.....at first!However thats where the praise ends...

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Super

ProPrice, and quality of customer service

ConsIt's just a clearing house for selling travel - th...

I wandered into Trailfinders off the street. Their operations centre in Newcastle is also their telephone call-centre. However, they were well geared up for dealing with people face to face. The staff member was professional and friendly and the environment was also pleasant. They found me a...

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Excellent

ProGreat, friendly staff, good prices

Conscant book on line

I originally tried to book a flight through their web site but unfortunately that is not an option. So I phoned them up, they gave me a great price, a friendly voice and let me put on an option. I then tried various web sites and other agents who couldnt match them exactly for times and prices...

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Excellent

“superb value for money”

published 25/02/2001

Prounlimited choice great value

Consinsurance over priced

Having had a very sorry experience with Airline network(my opinion to follow)i was very cautious about selecting an agent for my second round the world adventure. I give high praise to Trailfinders who arranged then rearranged a 9 stop RTW air ticket with carriers such as Malaysian and Air New...

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Excellent

“Excellent service”

published 06/08/2000

I have used Trailfinders frequently over the past 8 years to book flights and have never been disappointed. The staff are extremely courteous and helpful both over the telephone and face to face over the 'counter'. The only drawback, in my opinion, is the lack of online booking which should be...

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Super

“Good for phone, not for net”

published 12/07/2000

ProGood at phone

ConsPoor on net

Trailfinders is the independent travel specialist and they do know what they are talking about. They are geared towards answering the phone more than Internet travel information. Their website, which can be found at www.trailfinders.com is a slight disappointment, with only a few numbers listed...

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Excellent

Proarranged everything, friendly

Consnone

Well they say one day back at work and you feel like you've never been off.......Well thay's how I normally feel after a holiday, but 8 weeks ago I took a deep breath, went to Dublin, got on a plane, told my Dad to stop drinking ( he's 78 ) and we flew to Cairo. It feels like yesterday! It had...

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Excellent

“Great service!”

published 26/07/2000

ProGood fares, short queues, coffee shop on same floo...

Consnone found

Trailfinders have recently opened a branch in Cambridge (Bridge Street I think). I found them more than helpful. There were no queues the 3 times that I went, in stark contrast to STA down the road! They also had fares that the student travel agents seemed unable to obtain, which is surprising...

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Excellent

published 04/01/2008

I booked with Trailfinders in Canterbury, Kent in Oct '07 to visit Boston USA end Nov and they were brilliant. They advised on the best hotel locations and mentioned places of interest to visit. Total cost £760 for flights and accomadation, 2 adults 4 nights board only in a 4 star city centre hotel. Would recomend them and use them again. David P.

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Satisfactory

Pronone

Conspoor quality of hotels & trips,

I have always booked my holidays independently after having a bad experience 15 years ago through an agent. However a friend highly recommended Trailfinders so I gave them a ring to see what they could offer.The sales assistant was so nice I decided to go with them even though price was £500...

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Excellent

“Choose Trailfinders...”

published 15/08/2002

ProEfficient, cheaper prices, friendly,well informed ...

ConsThe telephone waiting queue!

Whether you are looking for flights with orwithout accomadation, Trailfinders are difficult to beat both on price, and sound advice from their well travelled staff. OK, so more specifics.. Last year i booked our honeymoon through TF, a tailormade itinery for 3 weeks in Australia. I made initial...

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Product Information : Trailfinders

Manufacturer's product description

Ciao

Listed on Ciao since: 03/07/2000