I wandered into Trailfinders off the street. Their operations centre in Newcastle is also their telephone call-centre. However, they were well geared up for dealing with people face to face.
The staff member was professional and friendly and the environment was also pleasant.
They found me a cheap flight, gave me a good range of times and dates and then organised some cheap car-hire as an encore.
I was worried that the end result may be dubious if it was all so cheap but I was being cynical. Everything went off without a hitch. The only minor exception was that they omitted to tell me the check-in times and terminal for the return flight, but that was easy to find out when I arrived.
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Advantages: knowledgable and good first impressions,apologetic Disadvantages: poor customer service,some sloppy employees,unreliable,problems not solved very quickly or proffesionally
theothegreek 22.07.2001 ·
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Ciao members have rated this review on average: very helpful
Review of Trailfinders
Advantages: Great staff there. Knowledgeable and experienced. Spoke to Stuart and Geoff. They were brilliant. Disadvantages: wish tjhey had an office in Sydney. These guys are unique
very helpful by (67%):
somewhat helpful by (33%):
