I booked a Flydrive Holiday for me and my wife and paid over £285 as a deposit well in advance of the holiday. Two weeks after the booking I had to change the date of travel and contacted their customer services to be told I had to write a letter or fax the details which I had explained over the telephone. I did both but unfortunately after another telephone call to enquire if they had received my correspondence, I was told no they hadn't, and I would have to fax and write again. This I did and received a leter stating that after contacting their customer relations dept they would not change the date of my holiday and would not refund any of my deposit.
The terms and conditions on their web site do not mention that once you give them a deposit or any money that you are going to lose it if you cancel or change the date of travel well in advance of travelling, all you get is a message : ( Unable to load template ) from their web page.
My recommendation is don't book any travel with this company until a few days before you intend to travel. Don't even bother trying to speak with their customer relations staff. I don't really think they have such a dept.
I'm not a well off bloke and have been ripped off by this company, I would imagine a majority of people that book with them are on a limited budget, so be warned. What else can they do to get your money......!!
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Jan 3rd, 2004
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