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*This whole debacle has crippled us emotionally* (Please Read and leave comments)
I booked a holiday with this company in December 2008 for the Christmas break, unfortunately my trip turned out to be a disaster, on my return i complained to travel republic, it took the company a month to realise that they could not open the email attachment i had sent them, however on each occasion i rang the company, the staff told me that the complaint was being processed, anyway i resent my complaint and waited another 30 days to receive responses from travel republics suppliers (As travel republic is only an agent, the company passes on your money to third parties who actually supply the service). The hotel company offered a refund, however Travel republic still took their commission from the proceeds, to which i was extremely disappointed as i had not resided at the hotel. Since Travel republic uses the services of travel providers some of these companies dont even have a desk/information point at the arriving airport. Our rep could hardly speak english, when i asked him for help he became aggressive, i have raised this issue with travel republic, but they have not found out if the gentleman has been sacked or is still working for Travel Republics Suppliers.
This holiday was suppose to be our honeymoon, we cant afford to go on another holiday for a long time, We are £1300 out of pocket and are looking to ABTA for resolution. The fustration with this company cannot be expressed in words.
My dispute is on going TR republic and its staff need some education on telephone etiquette, i will never use them again and will always read the small print.