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*This whole debacle has crippled us emotionally* (Please Read and leave comments)
I booked a holiday with this company in December 2008 for the Christmas break, unfortunately my trip turned out to be a disaster, on my return i complained to travel republic, it took the company a month to realise that they could not open the email attachment i had sent them, however on each occasion i rang the company, the staff told me that the complaint was being processed, anyway i resent my complaint and waited another 30 days to receive responses from travel republics suppliers (As travel republic is only an agent, the company passes on your money to third parties who actually supply the service). The hotel company offered a refund, however Travel republic still took their commission from the proceeds, to which i was extremely disappointed as i had not resided at the hotel. Since Travel republic uses the services of travel providers some of these companies dont even have a desk/information point at the arriving airport. Our rep could hardly speak english, when i asked him for help he became aggressive, i have raised this issue with travel republic, but they have not found out if the gentleman has been sacked or is still working for Travel Republics Suppliers.
This holiday was suppose to be our honeymoon, we cant afford to go on another holiday for a long time, We are £1300 out of pocket and are looking to ABTA for resolution. The fustration with this company cannot be expressed in words.
My dispute is on going TR republic and its staff need some education on telephone etiquette, i will never use them again and will always read the small print.
ean 9781409373612 title dominican republic sku st 1409373614 product category books comics ... more
magazines binding paperback label dorling kindersley release date 02 09 2013 height 14 mm width 102 mm length 188 mm weight 222 grams language english manufacturer dorling kindersley publisher dorling kindersley publication date 02 09 2013 studio dorling kindersley about speedy hen ltd by continuing with this checkout and ordering from speedy hen you are accepting our current terms and conditions details o
ean 9781566956413 title czech republic sku st 1566956412 product category books comics ... more
magazines about speedy hen ltd by continuing with this checkout and ordering from speedy hen you are accepting our current terms and conditions details of which can be found by clicking here author s national geographic maps country of publication united states date of publication 28 03 2013 format sheet map folded genre level 1 adult non fiction trade genre level 2 atlases maps travel height 235 mm isbn 10 15