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wesanwar

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Member since:11.03.2009

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www.TravelRepublic.co.uk Holiday Disaster (Read Small Print)

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11.03.2009

Advantages:
0208 so free to call off mobile minutes

Disadvantages:
too much small print, slow responses, Using third parties

Recommendable No:

Detailed rating:

General Information

Office Staff

Range of ActivitiesSmall

Application ProcessSatisfactory

On-the-placement SupportBad

Help with VisaBad

Insurance / Health InsuranceNot included

7 Ciao members have rated this review on average: helpful See ratings
very helpful by (36%):
  1. euphie
  2. wiebowo
  3. claireedwards27
and a further member
helpful by (55%):
  1. kevin121
  2. TheHairyGodmother
  3. Amy69
and 3 other members
somewhat helpful by (9%):
  1. obscuredbykep

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*This whole debacle has crippled us emotionally* (Please Read and leave comments)

I booked a holiday with this company in December 2008 for the Christmas break, unfortunately my trip turned out to be a disaster, on my return i complained to travel republic, it took the company a month to realise that they could not open the email attachment i had sent them, however on each occasion i rang the company, the staff told me that the complaint was being processed, anyway i resent my complaint and waited another 30 days to receive responses from travel republics suppliers (As travel republic is only an agent, the company passes on your money to third parties who actually supply the service). The hotel company offered a refund, however Travel republic still took their commission from the proceeds, to which i was extremely disappointed as i had not resided at the hotel.
Since Travel republic uses the services of travel providers some of these companies dont even have a desk/information point at the arriving airport. Our rep could hardly speak english, when i asked him for help he became aggressive, i have raised this issue with travel republic, but they have not found out if the gentleman has been sacked or is still working for Travel Republics Suppliers.

This holiday was suppose to be our honeymoon, we cant afford to go on another holiday for a long time, We are £1300 out of pocket and are looking to ABTA for resolution. The fustration with this company cannot be expressed in words.

My dispute is on going TR republic and its staff need some education on telephone etiquette, i will never use them again and will always read the small print.
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Comments about this review »

wiebowo 12.03.2009 05:20

great review, more detail

Amy69 11.03.2009 23:41

Welcome to Ciao. a nice review. That sounds terrible! Id not even heard of them before xx

claireedwards27 11.03.2009 11:52

sorry you had such a bad time!! xx

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Review Ratings »

This review of Travel Republic has been rated:

"very helpful" by (36%):

  1. euphie
  2. wiebowo
  3. claireedwards27

and a further member

"somewhat helpful" by (9%):

  1. obscuredbykep

The overall rating of a review is different from a simple average of all individual ratings.



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