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Travel Coventry aint too bad... Review with images 45 of 45 Ciao Users found the following review helpful
Rating from ROCKYRICARDO 5 Stars ()

Advantages Always get there, get there for a good price.

Disadvantages not yet 100% reliable on times, but not there fault.

As an employee for travel west midlands and working at travel Coventry, I will be telling my thoughts feelings and experiences.

Cleanliness

I have read the other reviews on the subject and I would agree with all of them. The busses do smell from time to time and are often untidy. The fact of the matter in the cleanliness concern is due to the passengers just as much as the staff. How many passengers get on and leave all of there food wrappings and drinks bottles on there seats instead of taking them with them, saying which there shouldn't be food or drink consumed on board any way. Also the free newspapers are just left lying around, and tickets are not thrown in provided bins.

As a driver I personally don't have to and hate to pick up
newest Bus, the Gemini
rubbish that ignorant passengers have left behind although I do anyway, this is also a reason for mess. If a passenger boards towards the end of the day, then there would be a build up of any rubbish throughout the day still there, due to the fact that the busses can only be cleaned at night when out of service.


Timings

The single most annoying thing about my job is being late! I cannot stand being late. But when there is heavy traffic or an RTA ( Road Traffic Accident) or any other sort of unforeseeable delay there is NOTHING we can do about it. We can only sit in the traffic and wait and we can only stick to one rout at a time. People don't seem to understand that when they board a bus that is running late, when they tell the driver we are late it only holds us up even more because we have to explain why to 30 + people along the way.

As far as the bus timetables work, each driver is given what is called a running bored so he/she knows where to be and when on that individual bus for the time they are on, we don't know the exact time for every stop on every service for every day of the week. We are only late according to your timetables due to the above mentioned.


Drivers

As a new driver and a not so long ago passenger on the bus I see both sides of the story. When a passenger boards a bus expecting a lovely smile and a great big hello, please don't! we see up to 1000 passengers a day, and believe me when you have been at work driving in stressful situations for a few hours and you have seen up to 200 people already and said the same thing to all of them, the last thing you want to do is smile and say hello, especially when running late. Its usually a case of get on get where you want to go and get off. I know that sounds really nasty and it is, but it is only human nature to get fed up. Just imagine going round in circles and being paid peanuts to do it!

As somebody in another review put, if we are going to moan about being paid peanuts and being treated badly then that's what the union is for………. Our union is trying to negotiate a pay deal at the moment and from my knowledge the starting rate for a bus driver, somebody with the responsibility of up to 90 lives on a full double Decker is going to go up to £7.10 an hour!

Detailed Rating

Quality of Rooms
Customer service
Frequency of bus / buses
Value for money
Speed
Reliability
Staff courtesy/helpfulness Average

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ROCKYRICARDO

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for Travel West Midlands (Coventry)
newest Bus, the Gemini
by ROCKYRICARDO

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  • klakierekb 30/05/2011 19:29
    Rated this review as
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  • luckylotte 23/07/2007 23:13
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  • slurpadunker 19/07/2007 18:13
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  • ilusvm 22/05/2007 22:40
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  • blonde_girl774 02/05/2006 18:13
    Rated this review as
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    Just catching up with everyone in my COT, good to see you're still writing cracking reviews! Sam

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