Back working in the UK these days! Still dreaming of the sun though.
Back working in the UK these days! Still dreaming of the sun though.
Member since:31.01.2002
Reviews:23
Members who trust:4
Being a seasoned traveller, I tend to use the travel agents who give me most choice. It used to be Callers Pegasus that got most of my custom, but then they became part of the Thomson Group. I then was introduced to Travelcare by a mutual friend.
COMPANY DETAILS These days I head off to Travelcare as a matter of routine. The company claim to be the largest independent travel agents and have no direct link to any tour operator. They have a policy called the Traveller's Right To Know which gives you an unbiased view of the resorts and properties.
They are one of the few agents who will offer you to the travel agents bible to look at. This will tell you things that the brochures won't admit.
SERVICE As well as the wide range of brochures - from the major tour operators such as JMC, Airtours and Thomson - you will also find companies such as Intersky, Libra, Transun, Golden Sun, and Balkan given equal importance when you want to select your trip.
When you go to look for a holiday here allow plenty of time. You will not be offered the Thomson options (as will be the case on a trip to Lunn Poly), Airtours only (Going Places). The staff member will instead visit lots of different companies in their quest to find you the most sutiable options.
STAFF The staff in the three branches that I have visited all seem to be knowledgeable though I have to admit to having a particular favourite staff member. In Stockton, she will give you the same attention be you 30 or 65.
WHY THEY EXCEL 1. The staff have the experience to choose somewhere that is ideal for particular needs.
2. They will try every operator imaginable to find the best flights and accomodation for you.
3. You will be advised of specific items such as nearby building work, roadworks in the resort, etc.
4. The travel agents bible will be made available to you to read truly independent comments about your hotel choice and the resort.
PRICES Obviously they are dependent on what the tour opertors make available and may be less than the travel agent owning the company offers. Usually they will throw in something extra such as insurance to match any other quotes that you have been given. Discounts seem to change from week to week. Sometimes it is better to wait another week before booking.
EXTRAS My local branches have a water machine in case you are thirsty and a small play area for children. This is something other travel agents seem to overlook.
ONLINE The company also has a very comprehensive website which enables you to search for last minute bargains, a flight only search which allows you to look at bother charter and schedule flights, and a fantastic travel advice site. The latter enables you to look at: * festivals and national holidays (how many times have you been on holiday only to discover the bank is closed because the country is on holidays?) * Foreign office advice * Weather * Foreign phrases * a world travel guide * a guide to selecting the most appropriate holiday destination for you.
SUMMARY One of the few places these days where you have independent advice and choose from numerous operators.
The customer is offered a high quality of service regardless of age.
They also offer good deals for flight only on both scheduled and charter flights.
How helpful would this review be to a person making a buying decision? Rating guidelines
I use CTA Worldchoice or internet companies. I won't go to places like Lunn Poly anymore. This one sounds great Marie.
Elainebaba 25.02.2002 13:14
Very useful information.
Avril
sparkydog 24.02.2002 03:26
Haven't heard of this company before but their service sounds very good, which I suppose might be worth paying a little extra for sometimes! A very good op, well done.
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Feb 23rd, 2002
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