User reviews

Filter by
Review type
  • Reviews with images (2)
  • standard reviews (24)
Product rating
  • (7)
  • (5)
  • (4)
  • (4)
  • (4)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Good

“A New United Airline”

published 26/09/2012

ProEconomy Plus is comfortable, decent service on int...

ConsIf switiching to a domestic flight in the US expec...

I flew with United Airlines transatlantic with my husband over 10 years ago. The experience was so bad we made a concerted effort to avoid flying with them again. I particularly remember surly and downright rude cabin crew, a battle to ensure at least one of us could be seated with our autistic...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

Prohuge network of routes, part of the star alliance,...

Cons have to pay for drinks in economy, some planes no...

Over the years, I have been on lots of trips across the Atlantic to visit the good old US of A, either on business or holiday. And I had a choice of plenty of airlines when booking. So far, I have tried British Airways, Virgin Atlantic, American Airlines and United. Once I even ended up on Air...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

ProOn time, decent happy staff

ConsPerhaps not just meeting the bench marks set by BA

I have flown transatlantic with United twice now, once internally within the states, the majority of these trips have been in the premium economy class and once business. Our trips were from London Heathrow to San Francisco premium economy on the outbound journey and business class on our way...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Not for me

ProCheap flights offered to the US

ConsNot the most comfortable plane and felt the staff ...

I recently flew from Heathrow to Mrytle Beach with my sister on this airline via Washington DC. It's the first time I have used this airline and wanted to share my experience of them with you. ~United Airline~ The reason why I choose this airline as opposed to any other one was the price. United...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

“United in the skies”

published 23/04/2005

ProLots of avaiable routes all over USA

ConsNot as friendly staff and general 'old fashioned' ...

I flew on United airways 4 times over the USA and from the UK in August 2004 and found it to be a very pleasant, relaxing flight each time. Cost Well everyone cares about cost! United are not a budget airline, although my family found them tp be the cheapest of all the carriers we could find in...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

ProCheap, You can listen in to to Pilot

ConsFood is terrible, customer service could be better

A few weeks ago I had the pleasure of taking a holiday to the West Coast of America and Hawaii. (Excuse me while I just pick up that name I just dropped). While the holiday, as you can imagine, was awesome, there were certain aspects of the United Airlines customer service that were certainly not...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Not for me

“XXXXXXXXXXXXX”

published 03/12/2004

ProXXXXXXXXXXXXX

ConsXXXXXXXXXXXXX

I confirm that this review is based on my experience and is not taken from other sources. I am aware of the legal consequences if I should infringe the rights of a third party. I confirm that this review is based on my experience and is not taken from other sources. I am aware of the legal...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Satisfactory

ProThey get you where you want to go

Consnot mum and baby friendly

I’m sure that I’ve flown with United Airlines in the past and that it had been a good experience (I’ve just flown so many times, I can’t ever remember with whom) but so much changes once you have a baby. A few months ago I booked a flight with Lufthansa, the German airline, to fly from Edinburgh...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

“equality in the air!”

published 24/08/2000

ProGreat airline

Consdodgy policies

Did you know that United Airlines are subject to a boycott by annoyed staff and passengers? There has recently been a lot of bad press around about the unfair treatment of staff due to alleged discriminatory employee benefits and lawsuit against San Francisco equal benefits ordinance protecting...

> Read review

Did you find this review helpful? Yes 0

Super

ProStaff were really friendly, plus we got a free upg...

Conssome TV screens weren't working on way home

In April 2004 i flew with united for the first time from heathrow to los angeles. My flight only cost £238 return, which included connecting flights to las vegas. however since returning and trying to book to go again the prices have jumped up massively, maybe this is due to the time of year or...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Excellent

“United Airlines”

published 21/12/2000

ProBiggest airline in the world, and one of the best

Conslost property services could be better

I recently flew with United to Florida via Washington, over the course of the trip I flew on two different 777's, a 757 and a 727. I found the all of the aircraft to be very clean, the new increased seat pitch in economy was very welcome and for me a being a shade short of six foot, comfortable...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

“A Disappointment”

published 11/07/2000

ProFlights are Usually on Time

ConsPoor Service and the Food is Unpleasant

One of the perks of being married to a United Airlines employee is that we get reduced flights. Because of this, we are often flying back and forth to the United States to visit relatives. Even though we fly in Business Class, we have never really been satisfied with the service. The American...

> Read review

Did you find this review helpful? Yes 0

Excellent

“impressed”

published 15/07/2000

Procomfort, on time arrival, and caring personnel

Consnone

I recently flew United from Houston to Las Angeles. I was impressed with the service, the personnel were efficient and caring. The plane was clean. The coach seats were ample for comfort. And the airline both left and arrived on time. I was traveling with my wheel chair and that posed no problems...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Stay United”

published 12/12/2000

Profriendly staff, efficient service

Consexpensive

Last month my sister and I flew with United from Heathrow to Chicago. The staff were friendly and efficient and the plane left on time and actually arrived earlier than sheduled!. I was impressed with the flight meals aswell, I am quite a fussy eater and I usually dont eat the meals provided on...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Satisfactory

ProFair compensation when things go wrong!

ConsUnfriendly staff, delays

I've travelled on United for both international and domestic trips within the US. Their strength is definately domestic trips! My first expirience with them was a couple of years ago, and is something I wouldn't wish anyone else to go through! Because the plane was broken we had a 22hour delay in...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Product Information : United Airlines - UAL

Manufacturer's product description

Product Details

Country: United States

Continent: North America

Ciao

Listed on Ciao since: 29/06/2000