The staff are lovely, friendly people who are over worked and underpaid. The bar and waiting staff are actually very clever people who speak many languages. They make most of their earnings from tips, so be generous (if you still want to go after reading this). I must stress that the entertainment, bar and waiting staff are fantastic, before I make my next point.
We had a mobile phone stolen from our room and numerous other guests had ipods, mobiles and other valuable electricals stolen from their rooms during our stay. Management will not accept or investigate these complaints. Management, do not know the meaning of customer sevice and can be abrupt & rude to both employees and staff. The all inclusive wrist bands are very flimsy and if (or when rather) they fall off, there is a $20 USD replacement charge.
The rooms, toilets, pool and hotel itself are very clean however there are issues with the kitchen. On 2 occasions, there were cockroaches swimming in the curry sauce and chicken dish in the buffet. When we complained, these were removed. Other guests had seen this too on separate occasions. Whether these came from the kitchen or landed in the food when it was presented, we will never know but still... its just nasty.
The majority of guests are cabin crew who can get very loud and obnoxious. We did actually befriend some nice cabin crew workers but the majority of them cause issues by offending paying guests at pool/bar etc by 'taking over the place', taking all the chairs, loungers, taking over the pool. . .
If you have already booked this go and enjoy it but go on trips and go to the beach, dont stay in the hotel all day, its not great..The hotel is 3 star and has been given its 4th star for the golf course. It's nothing special, although the staff (the ones that dont steal) help make your stay more pleasant. Hide your valuable when leaving your room and watch what you eat. My stomach was upset for 2 weeks after I returned.
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Aug 19th, 2008
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