As a first time virgineer, i found there website extremely easy to use and it had lots of great information about Orlando, Florida where my partner and myself have wanted to go for some time. I booked the holiday and we received our confirmation immediately by e-mail but then I started worrying being vegetarian on the flight - would they have a meal for me (On another long haul flight with British Airways I booked a Vegetarian Meal but when they got to me they had run out and told me someone obviously had asked for it by accident, so I had 2 bread rolls and some cheese as they had no alternative!), I called Virgin and they pre-booked my meal and I also explained to them that I have a serious problem with anxiety and when around a lot of people I have had panic attacks, the man on the phone was wonderful and really understood he said if I got written proof from my doctor they would upgrade me to premium economy for only £50 each as this had more space and less people. True to their word, that is what they did.
Throughout the flight they were wonderful and when it came to mealtime, they took the special meals out to the correct people first so the wrong meals would not be mixed up and I had a lovely vegetable curry and rice. When I felt dizzy whilst in the plane the stewardess brought me some water and sat with me until I felt better, very personal attention which makes you feel special. The only downside to this flight was no computer games!
The holiday and hotel were wonderful, the only slight problem we had is that our rep didnt turn up on one day but she was back the day after.
The flight back was again wonderful and this time we had computers.
I would not hesitate to recommend virgin to anyone, a wonderful service
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Oct 21st, 2004
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