Advantages Nice wedding ceremonies
Disadvantages Poor booking service, unreliable rep, poor quality accommodation
We were going to America to get married. It should have been the holiday of a lifetime. It wasn't!!!For example, we ended up with fourteen amended invoices, no insurance (which we had paid for), incorrect accommodation and a week in one of Virgin's hotels where the ceiling fell into the bedroom.
Let me explain…Like thousands of other people nowadays, we had decided that we wanted our wedding to be that little bit different so we chose to go to Florida in order that we could enjoy the hot, sunny climate and get some nice wedding photos on the beach. That was the idea in principle. In practice, it turned out to be a lot different and a big disappointment. We had always known that Virgin Holidays had a very good reputation and never really saw any bad reviews about the company. We therefore decided that we would spoil ourselves and have a Virgin holiday and wedding combined. Rather than book through a travel agency, we thought we would book direct with Virgin Holidays. And that is where the trouble began.
BOOKING A HOLIDAY THROUGH VIRGIN RESERVATIONS
What did we do?
Contacted Virgin immediately to give full names AGAIN of the other passengers. They sent us a revised invoice.
BOOKING SAGA #3
We decided to stay at one of the hotels at Gatwick Airport as we had an early flight the following day. We received a further invoice but Virgin had only booked one double room for four people (we are a close family but not THAT close!)
BOOKING SAGA #4
Received yet another invoice confirming car hire. They had booked the car for the day we were staying at the airport hotel, rather than the following day when we were due to arrive in Miami.
BOOKING SAGA #5
We booked the holiday 9 months before travelling and purchased the holiday insurance at the same time through Virgin. We received a 'final' invoice but there was no mention of insurance on it. On contacting Virgin, they confirmed they had not ordered insurance.
|Where did you book|
|How often have you booked through them|
|Value for Money|
|How good were the guides?||Good|
|How satisfied were you with the Hotel/Appartement||Very disappointed|
|Quality of the tour in general||Average|
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