Virgin Holidays

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Virgin Holidays

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Horrible experience with hire car

1 May 20th, 2009

Advantages:
can use Tesco clubcard deal vouchers

Disadvantages:
too many !

Recommendable: No 

Detailed rating:

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RichieBranson

About me:

Member since:20.05.2009

Reviews:1

Review rated by 1 Ciao members on average: helpful

We booked fly drive to Miami for 5 people. The car we got could only take 2 cases in the boot. After many hours we paid for an upgrade to a minivan. The local Virgin Holidays manager promised to pay in full for the upgrade. This didnt happen and now we are back in the UK they are refusing to honour the promise. We're $500+ out of pocket.

In fact they say its our fault for not booking a larger car!! Apparently 5 people should be able to live for 14 days with "3 or 4 small bags". We had 2 large, 1 medium, 1 small suitcases and a holdall. ie not even a suitcase per person.

Their call centres are in Asia... what does that tell you about their cost verses customer satisfaction choices?


Have forwarded everything to Virgin Group Management to try and get a resolution. 
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hughesmonger

hughesmonger

21.05.2009 17:23

Nice review. Sorry to hear about your experience. Welcome to Ciao. ^_^

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