Virgin Virgin
Advantages Good hotel and booking
Disadvantages Poor flights
Detailed Rating
| Where did you book | |
|---|---|
| How often have you booked through them | |
| Customer Service | |
| Value for Money | |
| How good were the guides? | Not applicable |
| How satisfied were you with the Hotel/Appartement | |
| Quality of the tour in general | Not applicable |
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My son and I are seasoned travellors and this summer took our first holiday with Virgin to Florida. The administration and hotel in Sarasota were fine but the flights with Virgin Atlantic were not. Why oh why was it necessary to be at Manchester Airport 3 hours before the flight left(ditto at Orlando)? Surely in these days of telephones and emails it must be possible to reduce this figure to an hour at most. The outgoing flight was 4.5 hours late leaving and the return flight 1.5 hours. The result was 7.5 hours plus "lets get there a bit early just in case" spent at Manchester. The &5 hospitality voucher did little to compensate.The seat back mini t/v's worked intermittantly and my letter of complaint was met with sympathy and no compensation.
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Diane22025 13/02/2001 18:56
MKSHARP 02/10/2000 21:45
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