Advantages Friendly, Not too pushy, Helpful
|Where did you book|
|How often have you booked through them|
|Value for Money|
|How good were the guides?||Excellent|
|How satisfied were you with the Hotel/Appartement|
|Quality of the tour in general||Excellent|
My wife and I wanted to get married abroad as we didn't want the hassle. We decided to go with Virgin because we had heard good things about them. They certainly didn't disappoint. They bettered our expectations by some way. Everything they did for us made us feel special.We had arranged to fly to San Francisco, stay for a week, drive to Las Vegas where we'd stay for 5 nights and then fly to Hawaii for 10 nights where we would get married 2 days before we flew back.
This was obviously a holiday of a lifetime and one we had saved ages for and looked forward to for even longer. It was also our wedding and honeymoon rolled into one.We arrived in San Francisco after a very pleasant flight where the food had been extremely enjoyable and the staff polite. The entertainment on the flight was the usual top notch Virgin seat TVs.
Our hotel room in San Francisco was upgraded by Virgin as we were on our honeymoon and it was unbelievable. We found ourselves with a roof garden and a large room with kitchen. Much more than we had bargained for. The reps in San Francisco were friendly and helpful without being too pushy. We had to cancel one trip as my wife was ill and they refunded all our money with no fuss at all.We had sorted the car hire through Virgin and there were no problems at all. We arrived in Las Vegas to be told we had been upgraded again. The room was again wonderful and the service of the reps was one of discreet politeness.
The reps in Hawaii were very helpful and then we met our Virgin wedding organiser. She asked what frills we wanted and even though we said we wanted it plain and simple she respected our wishes and didn't try and force flowers or anything else on us.The wedding was wonderful, our parents had come out to share the event with us, and the wedding organiser took a back seat during proceedings so as not to get in our way. She was fantastic.
In summary, Virgin did everything we asked of them and more. If we can ever afford to go on another holiday like that again I would definitely be flying with Virgin.
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