THe experience I am about to describe, you will hardly believe me, but trust me its all true so listen carefully.
My Virgin Train "experience" started at Plymouth train station on a friday evening at 4:55 where I was palnning to catch a train to Birmingham New Street with A pre Booked ticket. As we walked into the station I was told that there were no trains running from Plymouth that evening due to scheduled track works. It seems funny to me that they actually sold me the ticket knowing that this maintainace would be going on, anyway they had put on coaches which took us as far as Tiverton, near Exeter. After arriving at Tiverton an hour and a half later, I borded a train which should have taken round 2 and a half hours, but sadly this was not to be. I finally arrived in Birmingham New Street at 1:45 am, 8 hours and 50 mins after leaving Plymouth. The journey was meant to take 3 and a half hours rather than 8! The problems we occured along the journey was an attempted escape from the police, when a chap jumper out of the speeding train just outside Bristol and then been stopped once again when somone jumped under the train which was ahead of us. I know these events couldnt be helped, but the train staff were less than helpful nad after about 6 hours they announced free hot drinks which ran out after being served to about 50 customers (There were around 250 passangers on the train)
The service was terrible, the delay huge and infact, I would have arrived in Birmingham several hours earlier than I did if I could have stayed on the Bus direct from Tiverton.
Virgin Trains and Mr Branson, Sort yourselves out!
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Advantages: cheap as long as you get there in advance, quick, comfortable Disadvantages: prices can rise quickly if you don't hurry and the reservation system on the train is slow.
fruityfairy 10.06.2009 ·
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Review of Virgin Trains
Advantages: execellent services, the driver always introduces himself and lets you know how the journey is going, wide choice of snacks and drinks available Disadvantages: none
coolchanty 06.01.2002 (06.01.2002)
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Ciao members have rated this review on average: very helpful
Review of Virgin Trains
Advantages: Pleasent Staff, always there to help! Disadvantages: No leg room, very dated, uncomfortable seating, and not enough space to put your luggage.
Copie1990 23.11.2009 ·
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