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Are your nerves strong enough...

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3 Oct 22nd, 2002 

17 Ciao members have rated this review on average: helpful

Advantages:
Value for money,interesting destinations

Disadvantages:
Poor administration

Recommendable Yes:

Detailed rating:

Value for Money

munchie

munchie

About me:

Originally from Switzerland, I have married an Englishman and have been living in the UK for 8 years...

Member since:22.09.2002

Reviews:7

I have travelled to India with Voyage Jules Verne last Christmas, on a tour called Secrets of Rajasthan.
From the moment I called their UK office to book to the time I flew out of Heathrow, I had to ring their reservations department several times to chase various documents, from the booking confirmation to the travel documents a few days before departure.

The staff never really made an effort to sound interested, and were sometimes on the verge of being rude... It took me great time and effort to finally receive my documents on time.

It is a pity that their UK admin is such a let down, as the organisation once we reached our destination, New Dehli, was excellent. All ground arrangements were handled by Kuoni, by whom Voyages Jules Verne has been bought last year. Neither transport or accomodation could be faulted, first class service during the whole itinerary!

The conclusion is I would travel with them again, as the whole package was such good value for money, but only if I felt that my nerves were strong enough to battle with their reservations department in order to get away in the first place!


 

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Comments about this review »

aggapimou 22.10.2002 20:18

Hey munchie, Whaz up? Good opinion but you should add more detail about the service you received. Let me know if you do. Meanwhile enjoy ciao. keep cool. aggapimou

SueMagee 22.10.2002 19:20

What a pity! You'd think that ws the simple bit!

Connoisseur_Haggler 22.10.2002 17:27

sounds fascinating. I've travelled quite a bit through India and Rajasthan has been on must visit list! Just wondered how much this package cost? and how many nights and was it all -inclusive? and was the package iteniery quite fixed or versatile and tailored to your needs and changes? -CH

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