This is for all potential travellers with this airline. I have used them since they first came on the scene a few years back, regularly flying 6-10 times a year. They have always been good in all aspects of the business...... until this February 2009.
Over the last year they've resorted to very under hand tactics to fleece the unsuspecting customer. Namely if you book flight for you and 3 friends, they'll charge you a credit card handling fee for each leg of the journey, and per person. That's a whopping 8, yes 8 times they charge a fee to process your card. Now any mathematician will tell you 8 times £4 is £32!!! That's odd because they only charge your card once, and the fee therefore is £4. A profit of £28 on their part!
Also, after you've selected your special cheap flight and entered your passenger details they then bring up the screen with the additional
charges such as the extra £15 for you to take a suitcase on. Pretty dumb when you think that it's rare to go on holiday without one. At least Easyjet don't fool you. They show the extra baggage charge before you book so that you can make a decision on cost first.
When I emailed them about these concerns, about 2 months later I got a reply saying that they simply appreciated my comments and would learn from it. What? A reply please to justify your stealth charges might be more appropriate.
As mentioned in February I suffered at the hands of Wizzair when the heavy snow caused us to divert from a closed Luton Airport to Birmingham. Not much good is the fact I live in London. My gripe is that the airline knew within half an hour of takeoff we'd have to divert as Luton was closed. They only bothered announcing that we were coming into Birmingham when we were descending (half an hour late). We were then subjected to sitting on a taxiway for an hour with no help whatsoever other than a meek Wizzair announcement of, "buy a train ticket and send the receipt to customer services". However, their phone centre said they probably wouldn't honour it.
WIZZAIR read your own terms and conditions please!!! 15.8 DIVERSIONS 15.8.1 If we are unable to depart from the Place of Departure or to land at the Place of Destination or at the Agreed Stopping Place, and the aircraft is diverted to another airport (hereinafter referred to as "diversion"), unless it continues to the original destination, we will arrange transportation for you to the original destination as set out in your Itinerary, either by our own services or by any other means of transportation, and we have no other liability to you.
It quite clearly states you messed up so help us out will you? I'm still waiting for my (and 2 companions) £170 reimbursement more than a month later. They've not even had the decency to acknowledge my letter sent by Recorded Delivery, so I know they got it!
The final straw came today 34 days later and counting after another fruitless £5 call to their call centre saying "they've no idea if head office received the letter, no idea if they're reviewing my case, and no we can't give you the phone number to find out. Oh, and we can't find out for you either". Useless!!!!!!
I hold no hope for them, or to ever see my money again. I've even cancelled 2 flights for later this year as I'm so incensed by their lack of customer service. They have a wonderful; cancellation policy too. I've given 6 months notice for which they can easily fill that seat, but owing to (yes you've guessed it) a charge, I'll get just under £40 back for £172 worth of ticket.
Lastly I'll say this. I work for Transport for London, London Underground, and if we treated our customers so shockingly we would have had serious repercussions. I'm not here to demonise Wizzair, but to simply state facts about their (lack of) customer service. It's shocking. Take my advise and do as I will now do, and that's pay for an airline that looks after you (and gives you a meal) all for a few quid more. After all, you're not cattle are you? You're a human being.
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Advantages: None as they cancelled the service that I paid for Disadvantages: They cancel flights without informing customers, leave you stranded with no way of getting home
mnsconsult 27.08.2008 (27.08.2008)
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Review of Wizz Air
Advantages: The hub for cheapest UK and European holiday flights like easyJet Disadvantages: Not accessible by train and a little bit far from the city centre
digitalenvironmentalist 21.06.2007 (21.06.2007)
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Review of Belfast International Airport
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Mar 5th, 2009
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