Disadvantages Delayed flight means your money is gone
My EASYJET flight from Basel to Luton was delayed for over 2 hours so I missed the 12:00 bus from Luton to Baker str. which I had bought 2 tickets online .I went to Easybus desk around 13:30 and was told that all busses were full and the next available bus was at 15:10 . I said I that I could not wait 1 hour 40 minutes with a 6 month old baby and asked for my money back - since the fault was totaly Easyjet's and Easygroup's ....The staff rudely rejected any refunds and said that they could not be held responsible for Easyjet delays since Easybus was a totally different operation !! They said I could go to Easyjet and ask for a refund , which I did ...
The ''same way trained'' staff of Easyjet indicated that Easyjet had nothing to do with Easybus and said that they could not be held liable if Easybus could not offer me seats on a reasonably timed bus .Let me indicate that I am not the least bothered by the 2 hour delay of easyjet;it could happen in any airline . But the attitude of both Easy companies - '' we are a no-refunds company , now fuck off '' style treatment really annoyed me .
I think it is in Easybus' aim to make some percentage of its revenue out of non-used seats due to delayed flights . In this manner , I would say they are nothing but opportunists or '' pick pockets '' stealing petty money from clients .It is a shame that Stelios is letting this happen and damaging the image of a highly successfull and reputable airline , just for making a few pounds more on a small operation like Easybus .
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