Flybe - Never Again! No goodwill, no courtesy, no common sense and No Management on the ground!
A flight from Belfast to Leeds Bradford on a Flybe aircraft is memorable for all the wrong reasons. This is a perfect aircraft if you are used to robots, carry little luggage and need no personal service. Senior staff are non-existant, when a manager was requested a female staff member in a ramp uniform came forward to whisper the rules to a junior clerk. Flybe is a money grabbing airline with no goodwill. A follow-up letter marked "personal & confidential, to be opened by addressee only" addressed to the CEO, was handled by the first clerk in the mailroom; staff seemingly do not understand plain English. Need I say anymore, the ratings speak volumes! This Airline deserves to be only used when all else fails. They have not only lost the writer as a customer, but more passengers than they may realize. Flybe should be downgraded due to lack of personnel on the ground and management availability.
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Advantages: Actually fly at sensible times from regional airports, loads of legroom Disadvantages: The use of small planes mean you feel every bump and twist; much of FlyBE's fleet are turbo-props
sue.51 08.09.2002 (29.11.2003)
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Dec 25th, 2008
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