holidayautos.com > Reviews > beware of booking through holidayautos

Author's product rating:   

Available selection	Excellent
Customer Service	Very unhelpful
Vehicle Quality	Excellent
Value for Money	Satisfactory

Advantages:	easy only booking
Disadvantages:	untruthful promises

Recommend to potential buyers:

no

Full review

In September 2004 I booked a car for 10 days. The rates on the holidayauto site were very competitive so I ordered there. More important, holidayautos promise,that there are no hidden charges. It turned out that I got a voucher from Alamo-National . It also turned out, that the insurance I had bought was not a real insurance ( as the Alamo man put it), that I had to add 5GBP a day ( I hope the sum is correct) to get reasonable protection from third party liability and that many a customer had been tricked that way by holiday autos (again, according to the Alamo rep). The rep even saud that they had repeatedly asked holidayauto to stop this practise because the customers get angry but that holidayauto refuse to do so.

P.S. After returing hoe I sent holidayautos an email complaining. I received an automatic "thank you for writing and please be patient" but have not yet received a serious reply. Alamo-National were fine but be aware of holidayauto !

I would like to add details based on your questions and responses.
1. I have no trouble with charging more for insurance, rental or anything else. I just think the company should be up front with it and not claim there are no additional charges when there are. The reaction of the gentleman who gave me the car proved that many customers have felt tricked as I did.
2. If I understand it correctly, holidayautos do not actually own cars but buy vouchers from a number of companies thus being able to sell for cheap. Again, no trouble. I personally do not mind who provides the car as long as it is safe but please be honest about hidden charges !
3. The booking process over the net was easy and I got a prompt mail confirming my booking. In gross comparison to that I am still waiting for holidayautos' reply to my complaint.