holidayautos.com > Reviews > DO NOT USE HOLIDAY AUTOS

Author's product rating:   

Available selection	Satisfactory
Customer Service	Nothing special
Vehicle Quality	Good
Value for Money	Good

Advantages:	Slightly cheaper car rental
Disadvantages:	A nightmare getting a refund in the event of a claim

Recommend to potential buyers:

no

Full review

I took out the fully comprehensive package with Holiday Autos when I hired a car in Nice France., thinking I would be covered for all eventualities. When I picked the car up from Europcar I was asked if I wanted to take out fully comprehensive insurance!!! I told them I already had. They told me '"not with us you haven't". They then explained that if anything happened I would have to claim from you. Something did happen and I am attempting to claim from them. In my opinion, I was therefore, mis-sold insurance. Trading Standards agree with me.
Over six weeks later I have still not been refunded the cost of this unfortunate experience.
When I returned from France I contacted their customer relations and explained in no uncertain terms, how unhappy I was not to have had this explained to me. They apologized and told me that it should have been made abundantly clear to me when I purchased the full cover that I would have to claim through them. Needless to say, had I known this I would not have used you. In fact if you look on the Internet you will see many similar cases and complaints for exactly the same problem I am having.

Summery DO NOT USE HOLIDAY AUTOS. Its just not worth it.