I took out the fully comprehensive package with Holiday Autos when I hired a car in Nice France., thinking I would be covered for all eventualities. When I picked the car up from Europcar I was asked if I wanted to take out fully comprehensive insurance!!! I told them I already had. They told me '"not with us you haven't". They then explained that if anything happened I would have to claim from you. Something did happen and I am attempting to claim from them. In my opinion, I was therefore, mis-sold insurance. Trading Standards agree with me. Over six weeks later I have still not been refunded the cost of this unfortunate experience. When I returned from France I contacted their customer relations and explained in no uncertain terms, how unhappy I was not to have had this explained to me. They apologized and told me that it should have been made abundantly clear to me when I purchased the full cover that I would have to claim through them. Needless to say, had I known this I would not have used you. In fact if you look on the Internet you will see many similar cases and complaints for exactly the same problem I am having.
Would have been belpful to have more details. What went wrong? What did Trading Standards agree had gone wrong? Holiday Autos, in my experience, makes it clear if you buy top-up insurance that you have to pay for damage at the time and reclaim through the insurance after you return home. Was your complaint that you had to go through this procedure? Or did something else go wrong?
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Sep 28th, 2008
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