HOLIDAYAUTOS.CO.UK and EUROPCAR stink. I was forced to upgrade my hire car at Granada airport as another child travelled with us at the last minute and was told by the Europcar spanish staff in broken English that the price of the new car would be 292 euros. The already charged price of 170 euros would be subtracted from this I would only pay the balance ( 122 euros ). I booked the original car through holidayautos.co.uk. On my return my credit card had been charged for 292 euros and trying to contact an english person to complain to via holidayautos.co.uk was like trying to find a needle in a haystack. The customer services number is in Asia. They subsequently informed me that because I had signed a document ( in Spanish..which I do not speak ) this was legally binding and there is nothing that they can do. They say that it was thoroughly explained to me that the price quoted was the upgrade price and this was to be added to to the original price. This is a damn lie. Do you think after booking a car for 170 euros I would then agree to pay another 292 euros to accomodate a small child. I would have simply asked an adult member to get a taxi for a fraction of the cost. EUROPCAR misinformed me and HolidayAutos.co.uk have been totally unhelpful. Use either at your peril.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Aug 25th, 2009
helpful by (100%):
