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Home > Travel > Holiday Essentials > Taxi, Parking and Motorway Services > Addison Lee Taxis

User Reviews

for Addison Lee Taxis

Rating Summary based on 30 reviews

  • 5 Stars
    		3
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		3
  • 1 Star
    		21

Detailed rating

  • Customer service
  • Frequency of bus / buses
  • Quality of Rooms
  • Reliability
  • Speed
  		• 1.9
  		• 2.3
  		• 2.3
  		• 2.3
  		• 2.5

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 30 Review(s)
  • 0 of 6 Ciao users found the following review helpful
    Picture of mummamia101

    Level 1 mummamia101

    Member since 25/03/2013

    Reviews written: 1

    1 Star Do not use 25/03/2013
    User doesn't recommend the product

    Advantages Advantages None enough to make me use them again

    Disadvantages Disadvantages Massively out of pocket when they apply made up 'charges'

    Trust me - they are sharks. 9 times of 10 you wont pay price originally quoted as they will apply charges here there and everywhere - and most of the time these are completely made up. For example - the driver said he was waiting at the property for 10 minutes and so I incurred a waiting fee. I was actually waiting on the drive way for the taxi to arrive so how he could have been waiting I have no idea. I complained to Addison Lee customer service about this and they couldn't give a monkeys. They simply don't care! I don't have a car and was using Addison Lee a fair bit for business and ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of Casillas31

    Level 1 Casillas31

    Member since 22/01/2013

    Reviews written: 1

    1 Star Addison Lee - Cowboy cabs 22/01/2013

    Advantages Advantages Nothing

    Disadvantages Disadvantages Cowboy company, stay away from them.

    We ordered one taxi with 4 drop off to: Chiswick, Ruislip, Edgware and Watford. We were told that it will cost £117. The next day the person who would have gone to Edgware said that the best is to get 2 cabs because she is a bit more north than west and she would spend around 2 hours in the cab before she gets home. We modified the order and were told that in that case the cost is about £15 cheaper. Great we thought. No written confirmation arrived, no invoice was sent. Before we left the party the person who would have gone to Watford did not come at the end but we had space so we got someone ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of psychswot

    Level 1 psychswot

    Member since 21/04/2012

    Reviews written: 1

    1 Star Drive dangerously 21/04/2012

    Advantages Advantages None

    Disadvantages Disadvantages Dangerous driving!

    Addison Lee drive dangerously and illegally. They drive very poorly, and the head of their company encourages them to break road laws. The head of the company argues that cyclists deserve to get injured on the roads. The drivers are also rude.Use alternative cab companies like Hailo instead. They're currently running a deal giving £5 off the first ride and you can download their new app online. They are faster than Addison Lee.Alternatives to Addison Lee include Green Tomato Cars an "environmentally friendly car service", with a fleet made up of Toyota Prius, a hybrid electric vehicle that ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of prits.kaka

    Level 1 prits.kaka

    Member since 21/04/2012

    Reviews written: 1

    1 Star Unacceptable attitude and behaviour. 21/04/2012

    Advantages Advantages they have cars

    Disadvantages Disadvantages recklessness, arrogance, breaking the law, anti-cyclist attitude.

    I will never use Addison Lee cabs again, as this business is one which encourages illegal activities and reckless driving towards cyclists.Their chairman, John Griffin, has actively supported his company's cab drivers in illegally driving on bus lanes, and has recently stated that cyclist deaths in the streets of London are justified because cyclists don't pay as much as motorists to be on the road (!) and that a motorist killing a cyclist should be excused under the "Sorry mate - I didn't see you" umbrella.I find this deeply disturbing and disrespectful and will make sure never to encourage ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of keeley.vandyke

    keeley.vandyke

    1 Star RIP OFF AND RUDE 25/01/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Rude, bad customer care.

    Was over charged on my CC card for a cancelation last year, did not notice till looking at credit card statement.Callled up customer services who admitted they had over charged me, told me to write an e-mail with my query. They took 2 weeks to write back to me to say it was impossible to look into my query "as stated in terms and conditions it had gone over the 15 days since being charged" and that they had no access to job number. This was a lie as they had quite clearly looked at it when i phoned up. Really poot customer serviecs and this came from one of the managers, who just kept ... more
  • 0 of 7 Ciao users found the following review helpful
    Picture of Francycandy

    Francycandy

    1 Star Do not use Addison Lee, terrible and unreliable company 22/09/2011

    Advantages Advantages Online booking

    Disadvantages Disadvantages Expensive additional charges

    Do not use Addison Lee, terrible and unreliable company. I have always had o pay an additional fee because the drivers were not informed of the time I had requested for the taxi. The drivers need to wait 30 minutes after the plane lands (be careful landing time, not when it reaches the parking space) and afterwards you are charged more. Well if you land in London in order to arrive to the arrivals hall, it takes more than 30 minutes (considering the time to reach the parking and the passport controls + extra time for luggage). Well I used to ask Addison Lee them to come later, they said ok but ... more
  • 0 of 7 Ciao users found the following review helpful
    Picture of w14taxi

    w14taxi

    1 Star Bunch of bullying sheisters 28/07/2011
    User doesn't recommend the product

    Advantages Advantages nil

    Disadvantages Disadvantages poor knowledge of London and disgruntled drivers

    I used to work for this bunch of sheisters whilst i was studying the Knowledge of London, in order to qualify as a Black Taxi driver. Whilst working for them I was a consummate professional on a path to becoming a black cab driver. i ceased our relationship as I realised I was cutting off my nose to spike my face. If you ever wondered why their drivers are such malcontents , it's because they are poorly paid for long hours and ridiculous targets that are supposed to incentivise them. They dont earn well and the UK government Tax Credits system is what bails them out and makes their life a ... more
  • 1 of 9 Ciao users found the following review helpful
    Picture of sausages01

    sausages01

    1 Star PLEASE don't use Addison Lee, it was an awfull experience 09/07/2011
    User doesn't recommend the product

    Advantages Advantages It was finnally resolved

    Disadvantages Disadvantages The whole experience

    I called Addison Lee for a QUOTE to collect & deliver a peice of furniture i'd bought from Gumtree. As they we're the most exspensive out of seven quotes i DIDN'T book them. However they decided to turn up at the location and load my item onto thier van, leaving the courier i had booked & paid for amazed as he tried to reason with the rude, agressive Addison Lee driver. After speaking with a senior person at Addison Lee and threatening to call the police they finally told the driver to released my item and admitted that it was there mistake. This was an hour later. My courier had to deal with ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of theclientele

    theclientele

    2 Stars OK until it snowed 20/12/2010
    User doesn't recommend the product

    Advantages Advantages Usually OK

    Disadvantages Disadvantages When they're bad they're horrid

    I've used Addison Lee a few times before and they were always fine. A bit more expensive than other mini cabs but pretty reliable. Then, on Saturday it snowed. I understand that snow meant their drivers would have to take more time for jobs, or not show up for work at all. I understand that this would mean pre-booked cabs might not turn up. What really made my blood boil was the way they handled it. No advance warning that they were having problems at all, then a text at the time my pre-booked cab was due to turn up. Driver will be up to 20 minutes late. 20 minutes later another text saying ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of mhotr

    mhotr

    1 Star Addison Lee are useless 06/12/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages They don't give you what you order. Customer service doesn't respond.

    On October 15th 2010 I hired a taxi to meet my family at Gatwick Airport (UK) to take my family and me to Central London. I booked the taxi on the website of Addison Lee (www.addisonlee.com). When making the booking I specified that there would be three adults and three children travelling. It is a legal requirement that children under the age of 11 travel in children's seats. When making the reservation I also noted that we would be travelling with four large suitcases.(I said it would need to be a Mercedes Viano type size). They sent a VW Sharan that was too small - it just fits the ... more
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