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Home > Travel > Holiday Essentials > Car Rental > Budget Car and Truck Rental

User Reviews

for Budget Car and Truck Rental

Rating Summary based on 26 reviews

  • 5 Stars
    		4
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		2
  • 1 Star
    		17

Detailed rating

  • Available selection
  • Customer Service
  • How many outlets do they have
  • Type of car rented
  • Value for Money
  		• 2.9
  		• 1.8
  		• 4.3
  		• 2.2
  		• 2.2

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Previous page Next page Page 1 of 3 | 1 to 10 out of 26 Review(s)
  • 0 of 4 Ciao users found the following review helpful
    Picture of Carhire

    Carhire

    1 Star Budget Car Hire Manchester The Grand NCP 'Conmen' 21/06/2011

    Advantages Advantages None

    Disadvantages Disadvantages They will steal your deposit.

    Be very carefull when hiring from this branch of Budget Car Hire they are crooks. On returning my vehicle this morning with no damage i was asked to and signed the condtion report in the office to that effect but was not given a copy at that time. Assistant manager than left the office on his own without a word. The other office staff member appeared to be finishing off my paperwork so i didn't think anything of it. Came bnack 2 minutes later claiminmg i had damaged the bumper. I lefty the office to call the police as wouldnty return m,y deposit of £600. On returning and requesting a coopy of ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of plasticbagprincess

    plasticbagprincess

    1 Star BEWARE, Budget overcharges 07/04/2010
    User doesn't recommend the product

    Advantages Advantages Car was new clean

    Disadvantages Disadvantages Customer service was poor, booking confirmation was misleading

    Booked with Budget online and reserved a Nissan Versa for a quote of CAD $208.78. When I returned the vehicle, I was charged $284.81. Despite the fact that each total was broken down showing all taxes and charges, the two invoices did not match and customer service at Budget could not explain the difference. When I challenged Budget, they said that the confirmed rate was subject to change (as noted in the small print) so it could not be guaranteed which is at best extremely misleading. They would not refund me the difference and were extremely rude. So buyer beware if you decide to book with ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of Tom4843

    Tom4843

    1 Star Car okay - Price incorrect - Ignores my communication attempts 18/10/2009
    User doesn't recommend the product

    Advantages Advantages Car was okay, worked without problem

    Disadvantages Disadvantages Incorrect price; Company seems to be unwilling to correct; Doesn't answer e-mails

    We rented a car from budget (online, via reseller). We got the right car without problems and didn't have to wait very long. The was clean and worked without problems while we had it. So far everything was fine. What's unacceptable is that Budget seems to be unwilling to accept the price that we booked and charger a higher price. When renting the car we were promised that it would be fixed by the time that we're back. It wasn't and nobody heard of it. In the past 8 weeks Budget didn't give me any real answer about this totally ignored my e-mails about the status. And instead charged my credit ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of Arabian99

    Arabian99

    1 Star Be Careful and read full contract! 06/10/2009
    User doesn't recommend the product

    Advantages Advantages COULD be cheap

    Disadvantages Disadvantages They add on hidden charges and try to trick you.

    I rented a truck from them for a one-way, pre-picked my drop-off point, and had made careful calculations on different prices from other companies. After asking questions and making reservations over the phone, this was SUPPOSED to cost around $90-$100. When I went to drop it off, we found out that they had changed the drop off point on us; from there we received bad directions twice. We ended up driving to North-west Austin then North-east Austin, and the place was located in Central-east Austin. They ended up charging me over $275 and when I called customer support, they told me that what ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of Dixie81

    Dixie81

    1 Star Avoid like the plague! 28/07/2009
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Too many!

    I have been hiring cars regularly for many years, atleast once a month and many times even more and so have tried most car hire companies out there. The main one that I detest and try to avoid is Budget for the simple reasons that I find them sneaky, blatant liars and incompetent, especially in Ireland. I find that most of the time you have slight gripes about most rentals e.g. the car not being cleaned properly, the staff at the desk slow etc, but none of these are major issues. But it becomes a major issue when the likes of Budget don't look after their cars properly and send out ... more
  • 42 of 54 Ciao users found the following review helpful
    1 Star Quick review of Budget Car and Truck Rental by Blueear 13/03/2009
    Car was dirty inside and out, damaged, with one wheel hub cover. Returned car and missed a day paying congestion charge. BUdget charge 57pounds admin fee on top of the 60 pounds congestion charge fee. Will not be using budget again.
  • 29 of 31 Ciao users found the following review helpful
    1 Star Quick review of Budget Car and Truck Rental by colddish 13/12/2008
    Do not trust Budget! I rented a car from Budget which had many scratches. Two weeks after I returned the car, I found that Budget had charged my credit card over £400. When I contacted Budget, they claimed that the charge was for a further scratch to this already-scratched car and that I had agreed to pay this damage charge. After I insisted that Budget prove that the car was damaged and that I agreed to pay this charge (which proof they initially refused to provide), they sent me an undated photo, with a two-centimetre scratch highlighted as being the new ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of Josiequevo

    Josiequevo

    1 Star Budget Headache 31/10/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Read full review

    We hired 2 cars from Budget while on holiday in Florence, Italy. Collecting the cars took 2 hours which was just the start of things to come. One of the cars broke down on the second day and we had to wait the whole day for a tow truck to arrive. The car was then taken to a garage and fixed only to break down again on the third day. Again we had to wait for a tow truck and were without a car. In the end Budget supplied another smaller car via Avis. On our return, I am still 2 months later, fighting with Budget to be refunded for the 3 days we were without a car. The post rental service has ... more
  • 26 of 27 Ciao users found the following review helpful
    1 Star Quick review of Budget Car and Truck Rental by Biffo1949 23/10/2008
    Never again Watch out for underhand methods with this company! We hired a car for a long w/e in Belfast. Had CDW but refused the extra exhorbitant cost of safeguarding the excess so had £675 taken from my card. On returning the car to the airport there was no-one to check the car which was completely undamaged. They claimed the £675 would be credited overnight - still waiting two weeks later. After chasing Budget, claimed the windscreen was damaged (would have easily seen it if that were true). Had to chase for a resolution, rechase sending out accident forms and I ... more
  • 1 of 7 Ciao users found the following review helpful
    Picture of andrebwt

    andrebwt

    1 Star Poor rental experience 25/09/2008
    User doesn't recommend the product

    Advantages Advantages Initially the experience of picking up the car was satisfactory although ultimately misleading.

    Disadvantages Disadvantages Appallingly slow customer services. Consistently misleading and lying.

    My pickup from the Glasgow office seemed fine. Sadly since that point my experience with budget has been consistently appalling. I have been wrongly charged £750 for alleged damage and will now be seeking further legal advice after an extremely lengthy investigation process that exceeded Budgets own 20 working day deadline. I have felt totally misled on a number of ocassions from being told at pickup "Yes we will be open for you to return vehicle at 7pm on Sunday" which I have since discovered means no one will be at our office to inspect the vehicle and you will be liable for the vehicle left ... more
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