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Home > Travel > Holiday Essentials > Train > Eurotunnel

User Reviews

for Eurotunnel

Rating Summary based on 12 reviews

  • 5 Stars
    		6
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		4

Detailed rating

  • Frequency of trains
  • On-board facilities
  • Speed of trains
  • Ticketing System
  • Value for Money
  		• 4.0
  		• 2.7
  		• 4.3
  		• 4.0
  		• 3.5
Previous page Next page Page 1 of 2 | 1 to 10 out of 12 Review(s)
  • 0 of 1 Ciao users found the following review helpful
    Picture of ray416

    Level 1 ray416

    Member since 21/02/2013

    Reviews written: 1

    1 Star over 200 miles for a cup of coffee 21/02/2013

    Advantages Advantages should be faster

    Disadvantages Disadvantages very bad timekeeping. Can be IMPOSSIBLE to use toilet if parked in wrong place

    whist in the past I have found the tunnel very good, so decided to take a day trip(not having used the tunnel for a few years) tp re-live the experience. The whole thing was a disaster,from rubbish information booking in, to getting on the train where I knew it was going to get better, some hope, the train was 30 mins late setting off, just getting an apology (presume it was) from some french lady with a very strong accent, which I could not understand a word of. As we only had a short time (full bookings) this half hour made a big difference, just time for a cup of coffee at cite europe ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of lynda66

    lynda66

    1 Star Eurotunnel Shambles 05/01/2011
    User doesn't recommend the product

    Advantages Advantages speedy IF it works

    Disadvantages Disadvantages expensive, unreliable, useless customer service, long delays ...

    Tuesday 21/12/2010 - We normally use the ferry to go to the UK, but decided to pay more and shave an hour of our journey by using Eurotunnel - BIG MISTAKE WE WONT BE MAKING AGAIN! We arrived on time and immediately saw that there was a delay of one hour! When the delay finally turned into 4 hours and no sign of ending we checked into a hotel. We have 3 year old twins and had a 6 hour drive in the dark ahead in the UK. Whilst we were waiting the expensive shopping centre selling cheap rubbish and low quality food. No childrens play area and no seats because of the amount of people waiting. The ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of stebiz

    Level 4 stebiz

    Member since 26/01/2009

    Reviews written: 88

    5 Stars This is the age of the train!! Review with images 09/06/2010
    User recommends the product

    Advantages Advantages Quick, Clean, Friendly Staff

    Disadvantages Disadvantages None

    Picture the scene. A nice sunny day, driving back from holiday. Up to Calais. Then a one hour ferry trip across the channel to Dover. However this one hour ferry trip would last 12 hours. Involve rescue helicopters flying above. Have the captain tell everybody to stay in doors, whilst 40-50 feet waves splashed over the windows. See grown men praying to God that they would live. Have sick all over the place and cutlery and food flying everywhere. Imagine complete mayhem, as the coast guard would not allow the ship to dock, because it was too dangerous, and the ship would just have to stay out ... more
  • 30 of 33 Ciao users found the following review helpful
    1 Star Quick review of Eurotunnel by WSelke 13/08/2008
    I booked the car transport on the Eurotunnel and then called to make a car reservation. Both companies I called alerted me to the fact that I would end up on the wrong side of the road and strongly recommended against it. I tried to cancel my reservation within 24 hours (and weeks before the date), but was told by Eurotunnel that they would do nothing to hlep me and would return not a penny of my family's money. Be very careful about dealing with these people!
  • 12 of 12 Ciao users found the following review helpful
    Picture of honey000

    honey000

    5 Stars Stress free channel crossing 24/10/2007
    User recommends the product

    Advantages Advantages Quick, cheap

    Disadvantages Disadvantages None

    I am a recent convert to Eurotunnel I have to admit. The thought of driving across to France never really appealed until I bought tickets for the rugby world cup this year and had to make 6 seperate trips to Paris. Eurostar had hugely racked up their prices so we decided to look at Eurotunnel. They are incredibly good value. We paid between £45 and £140 return for a car on the service. This was booking on the website and well in advance as it can get a lot more expensive if you leave it too late. Those who only decided to go to Paris last week paid up to £300 return for a journey we had paid ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of XFactorBoi

    XFactorBoi

    5 Stars What is there to know about eurotunnel? 09/09/2007
    User recommends the product

    Advantages Advantages 35minute crossings, more then 50 crossings a day & cheap rates!

    Disadvantages Disadvantages limited cheap rates if you book closer to the time of travel

    Well... what can I say about Eurotunnel? What an amazing mode of transport. Recently voted one of the seven wonders of the modern world, it has spectacular consumer care. What there is to know about Eurotunnel? Ticket Prices: Day's trip/Day overnighter tickets from £22 each way (DT) T&C's of this ticket type. Non refundable, only valid for the booked date and time. You don't travel then you have 24 hours after you booked departure time to amend it. These tickets are valid for one year so if you can't travel then you can amend them upto one calendar year from date of booking. If there is a ... more
  • 32 of 32 Ciao users found the following review helpful
    Picture of nkemp_99

    nkemp_99

    5 Stars Bonjour! 15/04/2007
    User recommends the product

    Advantages Advantages Quick and efficient

    Disadvantages Disadvantages Price

    For my man's birthday I decided to treat him to a trip to France. Originally I had planned to go by ferry as I thought it would be cheaper. Now, I'm a teacher and his birthday fell on Easter weekend so we were pretty much stuck in "peak" time. The Easter weekend was rulled out due to family commitments etc so I put it off until a week later, on the Saturday. As I said already the ferry was my first idea as I thought "heck for the two of us it's bound to be cheap!" How wrong could I be! I tried every website known to man up to two months in advance of booking and the cheapest I could get it for ... more
  • 76 of 76 Ciao users found the following review helpful
    Picture of Beaker66

    Beaker66

    4 Stars Quicker than the boat 27/02/2006
    User recommends the product

    Advantages Advantages It's quick and easy to use

    Disadvantages Disadvantages Nothing to see out of the window

    Thinking of taking the car over to Europe? Can't face the prospect of sitting for hours on a pitching and rolling ferry while being charged the earth to have a meal of average quality? Are you like me, do you go green round the gills as soon as a force three breeze blows it's way on to the high seas? Then Eurotunnel is the one for you. What is Eurotunnel? Well, it's the train service that runs between Folkestone and Calais through the Channel Tunnel carrying motor vehicles. It takes thirty-five minutes to make the crossing, runs twice an hour during the day and two hourly at night. Why ... more
  • 30 of 30 Ciao users found the following review helpful
    Picture of JeffreyB

    JeffreyB

    4 Stars Tunnel of Love Review with images 28/08/2005
    User recommends the product

    Advantages Advantages Better than the boat/plane

    Disadvantages Disadvantages Expensive

    ***INTRO*** The UK and French governments have divided the operation into 3 main parts & given each to a different operator. 1. Eurotunnel who are the operators who control the trains. 2. Le Shuttle the name of the train service between Folkestone & Calais. 3. Eurostar the train service between London & Paris - Brussels. I tried the journey from Waterloo to Brussels and will be able to relate this experience to you. Before then some history and background to help you make your decision as to whether to travel and if yes how to make it more enjoyable. ***THE PRODUCT*** This review is concerned ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of bazeebond

    bazeebond

    1 Star Hurry up and wait! 16/03/2005
    User doesn't recommend the product

    Advantages Advantages Speedy crossing when all is well

    Disadvantages Disadvantages Bad policies and delays are common

    I would like to share with you my ordeal at the hands of Eurotunnel. Here is the letter that I sent them complaining about their service, and the reply they sent me. Dear Sir/Madam, I am writing to complain about the poor service provided by Eurotunnel on the 28 Jan 05. I arrived at the Eurotunnel exit off the M20 at about 1630hrs. Due to a passenger trying to take an unexploded mortar through customs, the tunnel was shut down. So I waited in the queue of traffic, and eventually I made my way, until I got to the ticket booth. It was now about 1945 hrs. The lady in the booth asked me if I would ... more
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