Advantages: Many outlets; range of vehicles
Disadvantages: Queues poor customer care

...never used Alamo beforebut it came with part of our package from British Airways. Before our trip we had filled in a "Quick Pass" which basically meant us filling in our driver details before the holiday and thus saving time queing and relaying details. Arrived at the Alamo desk at the airport and saw a long line of people - however theQuick Pass sign was out and no-one in the queue. stood there and once a new assistant came free waited for the nod to go forward - nope he ignored us - not one to be ignored stepped forward to be told that "we dont really bother with Quick Pass anymore - you'll have to stand in line. I didn't. told them that I had not wasted my time filling in a card and mailing it etc to be told to stand in line and wait. with a grunt and groan he served me and gave me "directions" of where to pick the car from... Read review

Ciao members have rated this review on average helpful

Advantages: They hire out cars
Disadvantages: Poor customer service, just want to take your money and see ya later

...Before I begin here, I just would like to point out that this is a review only on the service given at the Alamo in Los Angeles. Here goes ... I had booked to hire a 4x4 online through Alamo - the only reason I picked them was that they were the cheapest I could find. We had a one way hire from LA to Miami, and the car which was a Chevy Blazer was great in itself, spacious, it held all our luggage (we had a lot for just 3 of us), comfortable, decent radio cd system, the lot. Nothing luxurious, but it did us for our trip across America. (Visiting San Francisco, Las Vegas, the Grand Canyon, Roswell, Dallas, Memphis, New Orleans, Orlando, and Miami - so we did a lot of miles). Anyway, we collected it on July 13th 2004 from the 'airport', which isn't actually at LAX, but you get on a shuttle which takes you there. Which took... Read review

Ciao members have rated this review on average helpful

Advantages: cheap price
Disadvantages: horrible customer service, trying to rip off

...BE AWARE- ALAMO RENTAL CAR IN NASSAU, BAHAMAS We rented an economy car for our vacation and paid for Collision Damage Waiver (CDW) daily. On the last day of our trip in the parking lot we found minor scratched on the bumper. (people literally drive like crap out there). When we return the car, the lady was yelling at us about the scratches, and saying she was going to charge us for the damage. We told her that since we paid for CDW, it should be covered. She then asked our fax number and saying if anything she will fax us. 2 months later 200$ was taken out from our credit card without any notice. We never received any faxes or phone calls. We complained to Alamo international and they just told us "There is nothing we could do since it is outside of the States"...... Read review

Ciao members have rated this review on average helpful

Advantages: none
Disadvantages: Unbelievable customer policies! Unfriendly. Short term money is more worth than a satisfied customer.

...Very poor customer policies! Alamo really surprised us with very strange business ethics! To sum up my experience: Alamo personnel give customers false information (about reimbursement and about car details). Alamo cannot handle special requests (we needed a special car and tried to solve this in advance). Alamo rather takes short term money instead of building a long term relationship with a satisfied customer. The whole story: We made a reservation from Germany and rented a car in Reno. As we planned a cam