sunstarleisure.com

My family have now been on 3 holidays with Sunstar. 1. Rhodes. Met at airport to be told we were not going to correct hotel. Taken to another which was ok, and we had a good time. One or two small downsides, but on the whole, value for money. 2. Crete. Met at airport, told we were not going to correct hotel. Taken to 2 star half built establishment, no air con, next to building site, swimming pool had a hole in it and was unuseable! Teamed up with another family and after many calls to Sunstar in UK and Crete, caught taxi to office in Crete. Good air con, so we decided to stay there until something suitable offered. Nothing available on whole island! Contacted lawyer in UK and hey ho - good accomodation suddenly appears. We all went off to this establishment and enjoyed rest of stay. 3. Tunisia. My sister had arranged to stay at same hotel flying independantly, and, I'm learning now - emailed hotel directly to confirm our booking. Met at airport to be told that we are staying at different hotel! Oh no we are not. Insist that we are taken to original hotel as I have copy of email, and, surprise, hotel is expecting us and our rooms are ready. Had good holiday apart from Tunisians not quite on same wavelength regarding alcohol and a few other issues (not Sunstars fault this time). Never saw rep again after she dropped us off. Not surprising, really. There is a moral here - Sunstar doesn't have any! If you are willing to forego the first day of your holiday, have a good fight with a rep, spend hours on the phone locally and to the Uk (pointless anyway), you can have a good, relaxing holiday. You will need it! And always confirm your booking directly with your chosen hotel.

Advantages: None
Disadvantages: Not the hotel we booked moved to another hotel

In March this year, we booked our holiday with your company after seeing offers on teletext. When we booked we spoke to a person called 'Geoff'. We asked him a number of questions regarding the offers/hotels and one of the questions was the distance to the beach from the hotels (we wanted a hotel by the beach). He informed us that the beach from the Tropicana hotel was approximately 100 meters (his actual words were "it's literally at the bottom ...
...were assured Tropicana Hotel in Oludeniz, Turkey was an excellent hotel and it has four stars. We were also told that we had to pay ₤340 per person. We were quite pleased with the information so went ahead and booked the holiday. After booking, we found negative reviews on the internet about the Tropicana Hotel. After seeing this information, we immediately contacted Sunstar Leisure. However, they assured us that it was a good hotel. A few ... Read review

Advantages: None
Disadvantages: No rooms on arrival, sunstars unhelpful customer service

I HAVE NOW GOT £100 COMPENSATION FROM SUNSTAR, THIS IS AFTER PHONE CALL AFTER PHONE CALL/THEY DO NOT EVEN ACCEPT THAT A FURTHER CLAIM FOR MY PARENTS HOLIDAY HAS EVER BEEN RECIEVED BY THEM. PLEASE ACCEPT THIS COMPANY FOR WHAT THEY REALLY ARE, AND DONT HAVE A BAD EXPERIENCE LIKE MY FAMILY DID. ORIGINAL OP. I booked a holiday to go to kos about 6 months before we travelled. On arrival at the airport in Kos, the rep told us that we were not going to ...
...us in a 'half' bulit hotel. None of us would except this, so we stayed in the hotel reception, after 8 hours and a lot of upset they found us a room in the hotel we should of been staying. With it in mind, it was 4 in the morning and it was the worst possible start we could of had. My parents called the UK offices to try and find out what the problem was, they were unhelpful and blamed a management decision. They said there was nothing that they ... Read review

Advantages: cheap
Disadvantages: you get what you pay for

I will keep it brief as I have just got a reply from my 4 page complaint to sunstar leisure and am now consulting a solicitor. I did not discover all the negative comments about this company until it was too late and just cannot believe they are able to continue the way they do. I booked what was described both on their website and verbally by the sales staff as a luxury 5* hotel with spa. The level of service and the whole experience were absolutely ...
...described as a 5* luxury hotel. Sunstar say Greek standard is different, I beg to differ having stayed in correctly categorised 5* in Greece. To give an idea of how frugal and unhygienic they were, any part used bottled water from tables was saved, then they would fill carafes up for the so called SPECIAL restaurant downstairs. Not really surprised now that 6 days were spent with food poisoning Major problems were: Rudeness by most of staff Same ... Read review

Advantages: Best prices and website for holidays
Disadvantages: No rep

Too often people just seem to review bad things about a company and I can understand that, but I think I need to say a word in favour of sunstarleisure. We recently travelled to Fuerteventura with them, the hotel and flight package worked out £1400 cheaper than exactly the same with Thomas Cook. The tickets arrived in plenty of time, the correspondence was efficient. Yes you don't get a rep in resort, but personally I saw that as an advantage with ... Read review