I will keep it brief as I have just got a reply from my 4 page complaint to sunstar leisure and am now consulting a solicitor. I did not discover all the negative comments about this company until it was too late and just cannot believe they are able to continue the way they do.
I booked what was described both on their website and verbally by the sales staff as a luxury 5* hotel with spa.
The level of service and the whole experience were absolutely appalling and never in a million years can this be described as a 5* luxury hotel. Sunstar say Greek standard is different, I beg to differ having stayed in correctly categorised 5* in Greece. To give an idea of how frugal and unhygienic they were, any part used bottled water from tables was saved, then they would fill carafes up for the so called SPECIAL restaurant downstairs. Not really surprised now that 6 days were spent with food poisoning
Major problems were:
Rudeness by most of staff
Same food every meal time and substandard for a 3* let alone 5 allowed a special meal once a week in poolside restaurant. Described as a superb 4 course fish speciality, when I tried to give my cutlery back after the first course the waiter placed it back for my remaining courses!
Hotel and accommodation in need of repair and a good clean Broken unlit paths back to our room
Sunstar misleading over late checkouts and in reality this was a 13 night holiday costing us a 100 euros for late check out
trying to phone sunstar for assistance back in uk ( as no local rep was available for the 2 weeks ) they didn't even call back and left us to check travel back to the airport if we hadn't we would be still there waiting for sunstar to do so.
They cannot be allowed to carry on this way. Not to sound pompous but if you have not been to a 5* hotel I can see how some have left positive comments but I would defy anyone to give a positive review on The Minos Imperial Luxury Beach Resort or SUNSTAR LEISURE.
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Dec 5th, 2005
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